Official Document

Terms and Conditions Mahjong138
Complete Member Guide

Please read this document carefully before registering or using our platform. By accessing mahjong138, you agree to comply with all terms stated here.

Updated: 1 January 2026  |  Version 3.2

This document is a legally binding agreement between you ("Member") and Mahjong138 ("Platform"). Continued use of this platform means you have read, understood, and accepted all terms contained herein.

01

Terms Acceptance

By registering an account or accessing any section of the mahjong138 platform, you automatically agree to be fully bound by these terms and conditions. These terms apply together with our Privacy Policy and other regulatory documents published from time to time.

If you disagree with any part of these terms, you are required to stop using the platform immediately. mahjong138 reserves the right to modify or amend these terms at any time without prior notice, and such changes take effect as soon as they are published on the website.

Your continued use of the platform following any amendments constitutes full acceptance of the latest version of the terms. We recommend checking this page regularly to stay informed.


02

Member Eligibility

To register and use mahjong138 services, you must meet all of the following eligibility requirements without exception:

  • At least 18 years of age on the date of registration
  • Not acting as an agent or on behalf of any third party
  • No local legal restrictions preventing your participation
  • Never having had an account closed by mahjong138 for a prior violation
  • Registering using information that is accurate, truthful, and up to date
  • Not currently under a self-exclusion process from any gambling platform

Mahjong138 reserves the right to request document verification at any time to confirm your eligibility. Failure to comply with such requests may result in temporary suspension or account closure.


03

Account Registration

Each member is only permitted to hold one (1) active account at mahjong138. Owning multiple accounts is a serious violation that may result in the immediate closure of all related accounts and forfeiture of all balances without compensation.

During registration, you agree to:

  • Providing your full name as it appears on your official identification document
  • Enter an accurate and verifiable date of birth
  • Using an active email address that belongs to you
  • Setting a strong password and keeping it confidential from others
  • Complete the KYC verification process when requested

Mahjong138 is not liable for any losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login credentials.


04

Deposit & Withdrawal

All financial transactions at mahjong138 are processed using approved payment methods. Deposits are typically credited to your account within minutes, while withdrawals are processed within the timeframe specified for your chosen method.

  • Minimum deposit and withdrawal limits are subject to the selected payment method
  • All withdrawals must be sent to the same payment method used for the original deposit
  • Your first withdrawal requires full identity verification (KYC) before it can be processed
  • Mahjong138 reserves the right to suspend withdrawals for security review purposes
  • Deposited funds will only be used for gaming activities on the platform
  • Any attempt to process illegal transactions will be reported to the relevant authorities

All transactions are protected with 256-bit SSL encryption. Your financial data is never stored on unapproved third-party servers.


05

Bonus & Promotions

All bonuses, offers, and promotions provided by mahjong138 are subject to the specific terms stated alongside each offer. Wagering requirements must be met in full before any withdrawal from bonus funds is permitted.

  • Each bonus can only be claimed once unless otherwise stated
  • Bonus abuse, including bonus arbitrage, is a violation of the terms
  • Mahjong138 reserves the right to cancel bonuses granted in error or due to technical issues
  • Bonuses cannot be transferred between accounts or directly exchanged for cash
  • Limited-time promotions cannot be used after their expiry date

Should mahjong138 find that any member has unfairly exploited the bonus system, the platform reserves the right to revoke all bonuses and reject related withdrawal requests without notice.


06

Game Rules

All games offered at mahjong138 use a Random Number Generator (RNG) certified by an independent body to ensure the fairness and integrity of every game outcome. All game results are final and cannot be contested.

  • Mahjong138 is not responsible for any technical failures during gameplay
  • Wagers placed during a system disruption will be reviewed and resolved fairly
  • The use of bots, automated software, or any dishonest methods is strictly prohibited
  • Coordinated game strategies across multiple accounts are prohibited and will be investigated
  • Maximum betting limits apply to all games and tables

07

Account & Security

You are fully responsible for all activities that occur under your account. If you suspect your account has been accessed without authorization, you must contact our support team immediately.

To protect your account, we recommend you:

  • Enabling two-factor authentication (2FA) on your account
  • Not sharing your password with anyone, including mahjong138 staff
  • Log out of your account after each session, especially on shared devices
  • Using a different password for each online platform
  • Report any suspicious emails or messages to our support team

08

Responsible Gaming

Mahjong138 is committed to responsible gaming practices. We provide a range of tools to help members manage their gaming activity in a healthy and controlled manner.

  • Daily, weekly, and monthly deposit limit tools are available in your account settings
  • Temporary self-exclusion options (1 day to 6 months) can be activated at any time
  • Permanent self-exclusion is available for those who need long-term support
  • Betting and loss limits can be set independently by members
  • Links to professional help resources are available in the Responsible Gaming section

If you feel that gaming has become a problem, do not hesitate to seek help. Visit Responsible Gaming page for more information.


09

Account Closure

Mahjong138 reserves the right to suspend or close any member's account without prior notice in the event of a terms violation, fraud, or any activity deemed harmful to the integrity of the platform.

Your account may be closed for the following reasons:

  • Multiple Account Ownership
  • Providing false information during registration or verification
  • Systematic abuse of bonuses or promotions
  • Attempts at fraud, hacking, or sabotage of the system
  • Disruptive or disrespectful behaviour towards staff and other members
  • Money laundering activities or financing of illegal activities

You may also close your account at any time by contacting our support team. Any valid balance will be returned in accordance with the applicable review procedure.


10

Liability Limits

Mahjong138 provides the platform on an "as-is" basis and makes no guarantee that services will be available without interruption at all times. We are not liable for losses arising from:

  • Internet disruptions or technical issues on the user's end
  • Delays in transaction processing due to external factors
  • Financial losses incurred during gameplay
  • Unauthorized account access due to the user's own negligence
  • Changes in local laws or regulations affecting platform access

11

Terms Amendment

Mahjong138 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Significant changes will be communicated to members via registered email or notices displayed on the platform.

It is your responsibility to review these terms periodically. Continued use of the platform after any changes are published means you accept the updated terms without reservation.


12

Contact Us

If you have any questions, complaints, or need further clarification regarding these terms and conditions, the mahjong138 support team is available to assist you at all times.

You can reach us via:

  • Live Chat — available 24 hours a day, 7 days a week
  • Support email: [email protected] (displayed as text only)
  • Section FAQ for the most frequently asked questions

Our goal is to respond to every inquiry within 24 hours. For cases requiring investigation, we will provide regular updates until the issue is resolved.

Our Commitment to Every Member

Behind every clause in these terms, there is one core goal — to ensure your gaming experience remains safe and transparent at all times.

Full Data Protection

All your personal and financial information is protected with 256-bit SSL encryption. Your data is never sold or shared without your consent.

Fair Gaming

Every game uses an independently certified RNG. No manipulation of outcomes — every round is genuine and cannot be altered.

Transparent Bonuses, No Tricks

All bonus terms are clearly stated from the outset. No hidden terms — what you read is what you get.

24/7 Customer Support

Our support team is available to assist you at any time — complaints, terms clarification, or technical issues are all handled professionally.

Account Control in Your Hands

You have full control over your account, game limits, and self-exclusion options. Your safety and well-being are our priority.

Transparent Terms Updates

Any changes to the terms will be communicated in advance. We do not update policies quietly — transparency is part of our core values.

Questions About Terms & Conditions

Yes, the minimum age requirement is 18 years old. This is an absolute condition with no exceptions. mahjong138 conducts age verification during the KYC process, and any account found to be registered by an underage individual will be closed immediately without compensation.

No. Each user is only permitted one active account. Owning multiple accounts is a serious violation that will result in all related accounts being closed and balances forfeited. If you have forgotten your password or are experiencing access issues, please contact our support team for assistance.

A wagering requirement refers to the total amount you must wager before bonus funds can be withdrawn. For example, a RM100 bonus with a 30x requirement means you need to place a total of RM3,000 in bets before a withdrawal is permitted. This requirement is clearly stated for each bonus offer.

Withdrawal processing times depend on the selected payment method and your account verification status. Withdrawals are typically processed within 1 to 3 business days after the review is complete. First-time withdrawals may take longer due to the KYC verification process that must be completed.

You can close your account by contacting our support team via live chat or email. Before closure, ensure you have settled all active wagers and submitted a withdrawal request for any remaining balance. Our team will process your request within 24 hours.
Read & Understood?

Ready to Get Started Play with Confidence?

Now that you know your rights and responsibilities, register a free account today and enjoy a safe gaming experience with mahjong138.

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