We believe online gaming should be enjoyable entertainment, not a source of stress. Mahjong138 provides the tools and support to ensure every member plays with full control.
Gaming is for entertainment only. If you feel it has become a problem, help is available. Contact our support team at any time.
Know your limits and take action early before it becomes a bigger problem.
At Mahjong138, we do not just offer exciting games — we also take responsibility for ensuring every member plays in a healthy and controlled way. Online gaming can be an enjoyable hobby when managed properly, but it can become a problem if left without clear boundaries.
We understand that the pressures of daily life can sometimes push a person to play longer or more than they should. That is why we provide a range of control tools you can activate yourself — without having to wait for things to get more serious first.
One thing to keep in mind: winning odds in casino games do not guarantee a steady income. Every session should be treated as entertainment with a certain cost — just like going to the cinema or dining out. When you play with money genuinely set aside for entertainment, not money earmarked for bills or daily needs, your gaming experience will be far more enjoyable and stress-free.
Mahjong138 operates on several core principles that guide every aspect of our platform. These principles are not just slogans — they are reflected in every feature design and policy we implement.
First, we believe every member has the right to play in a safe and non-exploitative environment. Second, self-control is a power that should rest with the player, not the platform. Third, information about gaming risks must be easily accessible to anyone who needs it.
We also take child protection and the safeguarding of vulnerable individuals seriously. Our platform is equipped with a strict age verification system, and any account suspected of being used by an underage individual will be investigated and closed immediately.
Best tip: Set your time and money limits before you start playing — not while the game is in progress. Decisions made in the heat of the moment don't always reflect what you truly want.
This is one of the most dangerous myths in gambling — that playing more can recover previous losses, or that a big win will solve debt problems. The reality is the opposite. Casino game outcomes are entirely controlled by a random number generator that cannot be predicted or "forced" to produce a win.
If you find yourself playing to "win back" money you have lost, or playing with money meant for other needs — these are serious warning signs that require immediate attention.
Remember: Chasing losses is the most common trap that leads to gambling problems. Every gaming session is independent — previous results have no effect on future outcomes.
All of these tools can be activated through your account settings or by contacting support.
Each of these tools is designed to give you real control over your gaming activity — activate at any time, instantly.
Set daily, weekly, or monthly deposit limits to make sure you never spend more than planned. Increases to existing limits require a waiting period before taking effect.
Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, your account will not allow further wagering for that time.
Set daily or weekly session time limits. The system will remind you when you are approaching your limit and automatically end your session once the limit is reached.
Need a break? Activate a temporary pause from 24 hours up to 30 days. Your account will be blocked from gaming activity but remains active for balance withdrawal.
A more serious option for those who need a longer break — from 6 months to permanent exclusion. Once activated, it cannot be reversed until the period expires.
Receive automatic notifications when you are approaching your set limit, or when your session has run longer than usual. Early awareness is your best protection.
Many people don't realise they have crossed the line from entertainment. Recognising these signs early can prevent more serious problems.
If you identify with three or more of the signs below, we encourage you to contact our support team or activate the self-exclusion tool.
You keep playing in hopes of winning back money lost in previous sessions.
You hide the amount of time or money spent on gaming from your partner, family, or friends.
Money intended for bills, rent, food, or basic necessities is being used for gaming.
You have tried to cut back or stop playing but have consistently failed to do so.
You frequently think about gaming, plan your next session, or feel uncomfortable when you are not playing.
Gaming has begun to affect your relationships with family, friends, or your work performance and daily responsibilities.
You have borrowed money from others or used a credit card solely to fund your gaming activity.
Answer the following questions honestly. This is not a formal test — just a tool to help you assess your own gaming patterns.
Think about your gaming activity over the past 12 months when answering these questions.
Have you ever gambled with money that was meant for daily essentials such as bills or food?
Have you ever felt the need to play with larger amounts of money to get the same level of excitement?
Have you ever felt restless, irritable, or uneasy when trying to cut back or stop playing?
Have you ever lied to a family member or friend about how much time or money you have spent on gaming?
Have you ever relied on others to help with financial problems caused by your gaming activity?
Have you ever felt that gaming is your primary way of escaping problems or relieving feelings of anxiety?
Has your gaming activity affected your relationships with family, your work performance, or your daily responsibilities?
If you answered "Yes" to two or more of the questions above, we encourage you to chat with our support team or activate the self-control tools through your account. There are no wrong decisions — taking the first step is already an act of courage.
Set a fixed amount for gaming each month — just like a budget for movies or dining out. Do not touch any other budget.
Use your phone's timer to remind you of your set time limit. Do not rely on memory alone.
Avoid playing when you are stressed, upset, or after consuming alcohol. The best decisions are made with a clear head.
Losses are part of the experience. Do not let emotions drive you to keep playing beyond your set limits.
Family, work, and health must always come first. Gaming is a leisure activity — not a way of life.
Share your gaming habits with someone you trust. Social accountability is one of the most effective ways to stay in control.
| Control Tools | Duration Options | In Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (decrease) / 48 hours (increase) | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate (decrease) / 48 hours (increase) | Active |
| Play Time Limit | Per session / Daily | Immediately | Urgent |
| Temporary Pause | 1 day – 30 days | Immediately | Urgent |
| Self-Exclusion | 6 months / 1 year / Permanent | Immediate & non-reversible | Active |
| Limit Reminders | Automatic during play | Immediately | Urgent |
Mahjong138 is with you — in the fun and in the challenging moments. Register today and start a healthy gaming journey with us.